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Share some CCE 600-455 exam questions and answers below.
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco 
Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.) 
A. transfer call routing from agent to agent 
B. CTI data on Cisco Agent Desktop screen pop 
C. Courtesy Callback 
D. Cisco Mobile Agents 
E. Cisco Extension Mobility for agents 
F. call queuing 
Answer: A,D,E 

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle 
the calls that are to be throttled? (Choose four.) 
A. Treat the call with Dialed Number Default Label. 
B. Queue the call and play a message, then release the call. 
C. Treat the call with System Default Label. 
D. Terminate the call with a Dialog Fail or RouteEnd. 
E. Transfer calls to an available IVR port. 
F. Send a Release Message to the routing client. 
G. Offer Courtesy Callback to the caller, then terminate the call. 
H. Transfer the call to the Cisco Unified Communications Manager hunt group. 
Answer: A,C,D,F 

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and 
survivability service handles SIP REFER? (Choose three.) 
A. SIP REFER label and SigDigits 
B. SIP REFER with ICM router requery 
C. SIP REFER with ICM script Send To VRU node 
D. SIP REFER with custom SIP header 
E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label 
F. SIP REFER with ECC variable user.sip.transfer 
Answer: A,C,D

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