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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You plan to create a service activity. You need to identify which resources can be added to the service activity. What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution, 
A. a user 
B. a territory 
C. a business unit 
D. a facility 
Answer: A

You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify? 
A. The scheduling activities will be added to a queue. 
B. The scheduling activities will continue as scheduled. 
C. The scheduling activities will be scheduled automatically for the next available time. 
D. The scheduling activities will be deactivated. 
Answer: D

You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend? 
A. Microsoft Parature 
B. the Engagement Hub 
C. the interactive service hub 
D. the Integrated Desktop Agent 
Answer: D

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